If you experience any dissatisfaction with the service or product you purchased, you can contact us to request a return or exchange. Your request will be reviewed by our team, and if the necessary conditions are met, the process will be initiated as soon as possible.

Our return and exchange processes are conducted in accordance with legal regulations and with a focus on customer satisfaction, taking into account the service agreement, delivery status, and terms of use.

Partial load transportation is the sharing of a single vehicle for the loads of multiple customers. It offers both an economical and flexible solution.

Yes, you can cancel your shipment reservation under certain conditions. You need to submit your cancellation request to our operations team as soon as possible. For shipments where a loading plan has been created, a vehicle has been dispatched, or the shipping process has begun, cancellation may require a partial or full refund of the service fee, depending on the operational status.

All details regarding the cancellation process will be communicated to you by our customer representative, and the process will be completed as quickly as possible.

Yes, special planning is made for your priority shipment requests. The fastest solution is offered depending on availability.

Our delivery processes are carried out according to the principles of safe, timely, and planned shipments. Your goods are transported to your requested delivery point using appropriate vehicles and equipment. The route, delivery time, and operational plan are determined in advance and monitored throughout the process.

Deliveries are made to the authorized person at the designated address or in accordance with the conditions specified in the contract. The condition of the goods is checked during delivery, and the necessary records are taken. Although delivery times may change due to weather conditions, high volume, or extraordinary circumstances, you will be informed at every stage to ensure the process is completed as quickly as possible.